Frequently Asked Questions

WAOHHARTZ sells digital products such as printable wall art, planners, editable templates, ebooks, kids’ activity books and resources for sellers and creators. Check the product page to see the files, sizes, software requirements and licence included with that purchase.

You can order from countries supported at checkout. Digital orders are delivered by email using the same process, wherever you buy from. Check the available payment methods, total and currency at checkout before paying.

Razorpay processes payments for WAOHHARTZ. Checkout shows the payment methods available for your order. If you pay in a currency different from your card’s billing currency, your card issuer may convert the amount and apply its own fees.

If your payment is pending or your bank shows a charge but you don’t have an order confirmation, contact us before trying again. Share the order number if you have it, the checkout email and the payment reference. Never send full card details, passwords or one-time codes.

Shopify’s Digital Products app sends a download or access link to the email address you used at checkout once payment is confirmed. It’s normally sent immediately, although it can take a few minutes to reach your inbox.

No. A digital purchase does not include a physical item, courier tracking or a shipping charge. If checkout asks for a billing address, that address is used for billing and payment.

Look for a separate download email and check your spam, junk and promotions folders. If it’s still missing, contact us with your order number and the email address used at checkout. See our Shipping Policy for delivery details.

Email us as soon as you notice. Include the order number and the address you entered, if you know it. We’ll verify the order and explain how to restore access securely.

You can open the email link on a phone, tablet or computer. Save the file before opening it. A computer can be easier for large ZIP folders or editable files, and some templates require an app or browser listed on the product page.

Email us with your order number, checkout email and a screenshot or short description of the error. We’ll verify the issue and provide a working link if the link we supplied is faulty.

It depends on the product. You may receive a PDF, Excel workbook, Word document, PowerPoint file, a ZIP containing several files, or a link to an online template. Check the listing for the exact formats and included files.

Download the ZIP to your device, then choose Extract, Unzip or the equivalent option in your files app. Open the extracted folder and start with the Read Me or instructions if included. If the archive doesn’t open, try downloading it again before contacting support.

Only if the product listing says so. Check the stated software, account and subscription requirements before buying. When opening a Canva or Notion template, follow the supplied instructions for creating your own editable copy.

No. A printable PDF is designed for printing; an editable template or fillable PDF is specifically labelled as such. Check which files and fields can be edited before ordering.

Check the included sizes or aspect ratios on the product page and use the matching file. Choose the matching paper size, such as A4 or US Letter when included. Use the supplied print instructions for scaling and margins, and print a test page before printing the full pack.

A prompt pack gives you prompts and any instructions or resources listed on the product page. Finished artwork, editable files or access to an AI tool are included only when the listing explicitly says so.

There is no physical return process. Digital purchases are final once supplied, except where applicable law gives you a right to cancel, receive a refund or obtain another remedy. We do not offer refunds for a change of mind, an accidental purchase or choosing the wrong product or format, subject to those rights. See our Return and Refund Policy.

If we confirm you received the wrong file, the file is corrupted or does not work as described with the stated software, or a supplied link is broken or has expired unexpectedly, we’ll send the correct file or a working link at no extra charge.

Email waohhartz@gmail.com as soon as you notice the issue, preferably within 48 hours of delivery. Include your order number, checkout email, product name and a short description. Attach the wrong file if practical, or include a screenshot of the error. For a confirmed issue, we send the replacement to the checkout email within 24 working hours of receiving the details needed to verify it. Working hours are 9:00 a.m. to 6:00 p.m. Indian Standard Time (IST) on working days. The 48-hour reporting preference does not limit your legal rights.

Contact us promptly if you need help with an order. Digital delivery usually starts as soon as payment is confirmed. Immediate delivery does not, by itself, waive any cancellation right you have under applicable law. See our Terms of Service.

Only if that product’s licence allows the intended use. Some products are for personal use only; others allow specified commercial uses. Review the licence in the listing or supplied with your purchase.

Only if the product’s licence expressly allows it. Permission to use a finished design commercially does not automatically allow you to resell or share the original files, editable templates, prompts or access links.

Check the product licence for printing limits and permitted uses. If you’re unsure whether your intended print quantity or use is covered, contact us before printing.

No. The guides and creator tools help you learn, plan and create. They do not guarantee earnings, sales, approval by a platform or a specific AI result.

Email waohhartz@gmail.com or use the Contact page. For order help, include your order number, product name and the email address you used at checkout. For pre-purchase questions, tell us which product you’re considering.

We use order and contact information to process purchases, deliver downloads and provide support. See our Privacy Policy for information about payments, cookies, data sharing and your rights.

Use Your Privacy Choices for the data-sharing opt-out options available in your region. Use the store’s cookie controls where available to manage non-essential tracking. For other privacy requests, email waohhartz@gmail.com.