Refund policy

WAOHHARTZ, operated by HOMESHOP EKART, sells digital products delivered electronically. There is no physical return process.

Returns and refunds

Digital purchases are final once supplied, except where applicable law gives you a right to cancel, receive a refund or obtain another remedy. We do not offer refunds for a change of mind, an accidental purchase, or choosing the wrong product or file format. Please check the product description, included files and software requirements before ordering.

When we provide a replacement

We’ll provide the correct file or a working access link at no extra charge if we confirm that:

• You received a different file from the one you purchased.
• The file was corrupted or would not open or work as described when used with the stated software.
• The download or template access link we supplied is broken or has expired unexpectedly.

How to report a problem

Email waohhartz@gmail.com as soon as you notice the issue, preferably within 48 hours of delivery. Include your order number, the email address used at checkout and a short description of the issue. If you received the wrong file, attach it if possible. For a broken file or link, include a screenshot of the error if you can. Please do not send passwords or payment card details.

For a confirmed delivery error, we’ll send the correct file or a working access link to the email address used at checkout within 24 working hours of receiving your report with the details needed to verify it. Working hours are counted between 9:00 a.m. and 6:00 p.m. Indian Standard Time (IST) on working days.

The 48-hour reporting preference does not limit your statutory rights. If we can’t resolve a verified issue, we’ll handle it in line with your applicable consumer rights. For more about downloads and missing delivery emails, see our Shipping & Delivery Policies.