Return and Refund Policy

1. What is the return policy at WAOHHARTZ?

   • We offer a 7-day easy return policy. You can return, exchange, or replace goods within 7 days after the delivery date for a full refund.

2. How do I calculate the 7-day return period?

   • The 7-day period starts from the day you receive your order.

3. Can I get a refund for my returned items?

   • Absolutely! You can choose to receive your refund either directly in your bank account or in your WAOHHARTZ wallet.

4. How long does the refund process take?

   • Wallet transfers are immediate upon receipt of the returned goods. Bank transfers may take 2-3 working days.

5. How do I initiate a return or exchange?

   • Simply log into your account, go to your order, and make a request for return or replacement. It's that easy!

6. Who will pick up the returned goods?

   • We will arrange a pickup of the goods at no extra charge, once we receive your return request.

7. What should I do if my product is damaged?

   • In case of damage, email us at support@waohhartz.com with your order ID and pictures of the damaged goods.

8. Is it important to keep the box intact?

   • Yes, please try to open the box carefully as it is needed in case of a return.

9. What are the conditions for replacements?

   • Replacements are welcome if you receive a wrong or defective product, or if the product is damaged.

10. Can I cancel my order?

    • Yes, you can cancel your order within 4 hours of placing it by writing to support@waohhartz.com. However, same day/fixed time delivery orders, especially personalized goods, cannot be cancelled.

11. What should I do in case of breakage or in-transit damage?

    • Send a picture of the damaged product within 12 hours of delivery to support@waohhartz.com for prompt resolution.

12. What is the refund timeline for online transactions?

    • Online refunds typically take 7 to 10 working days post refund initiation, depending on your bank partner.

Remember, at WAOHHARTZ, we are committed to 100% customer satisfaction and are here to assist you with any concerns or queries you may have.

Return and Refund Policy

We are committed to ensure your satisfaction with any product you have ordered from waohhartz.com. Our return policy is very flexible and customer friendly, we try to accommodate our patrons as much as we can, we welcome replacements on the following terms -

• A wrong product has been dispatched and in the event that a product does not match the item selected during order confirmation
• If there is a manufacturing defect on the received product
• If the product is received in a damaged condition

Cancellations:

As an organization, we believe in 100% customer satisfaction.

In case you wish to cancel an order due to any reason write at support@waohhartz.com within 4 hours of ordering and we will be happy to assist you. Same day/Fixed time delivery orders under the Categories Like (Personalized Goods) cannot be cancelled under any circumstances.

Breakages:

In the case of breakage or any in-transit damage, please send a picture of the product within 12 hours of the order delivery to our email waohhartz@gmail.com and the needful shall be done at the earliest.

In the unlikely event that any product you have ordered is different from what you had ordered, you must immediately lodge a complaint with WaohhARTZ on Chat support or write an email to waohhartz@gmail.com with your Order Id.

You may return the product (in unused) condition as you have received it, in its original packaging along with original contents (with all accessories) for refund or an exchange, within 24hrs from the date on which these goods are delivered. Our support shall get in touch with you to explain the return pickup process.

Refund:

After the refund has been initiated by waohhARTZ as per the Returns Policy, the refund amount is expected to reflect in the customer account as per the following timelines:

Online Refund – 7 to 10 working days post refund initiation, depending on your bank partner.

Please note, waohhARTZ initiates the refund upon successful return pick up, and after the returned item has reached us and the quality check is successful. Therefore, the refund initiation time may vary by time taken by the courier partner to deliver the return to a waohhARTZ warehouse. In case of any refund discrepancies waohhARTZ may at its sole discretion, request you to share with us a screenshot of your bank statement at waohhartz@gmail.com. If you still have any doubts regarding this, feel free to contact us on waohhartz@gmail.com or +91- 96500-31600.